Oh no! This is not what we want to hear. Let's try and get your experience back to where it should be.

Firstly, and we know it may sound cliché, but we have a few things we'd like you to try first - a lot of the time the problem is solved using these relatively simple steps:

If you're using the iOS app, try these possible fixes in this order

  • Turn your device off, wait one minute, turn it back on

  • Delete and reinstall the app

  • Ensure you're using the latest iOS version for your device

  • Ensure you've downloaded and are using the latest version of the app

If you're using the website, try these possible fixes in this order

  • Hard refresh your browser - this article will help if you're unsure how

  • Turn your device off, wait one minute, turn it back on

If you're still having issues, please collate the following information:

  • Screenshots / Video Recording of the issue

  • Brief description of what is going wrong

  • Timeframe / date(s) of the issue

  • Version of Phone / Device or Browser you're using

  • Your member information - full name and email address

And send this across to help@thestack.world and allow 3-5 working days for a response.




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